Support Agent
Omnichannel triage that answers, routes, and resolves tickets without losing context.
−45%
Mean time to first response
Across all channels
+38%
Self-served resolutions
No human handoff needed
4.7/5
CSAT on agent-handled tickets
Versus 4.5 / 5 baseline
Included with Pluriza One
Learn more →
What it does
Reads every inbound across email, chat, and WhatsApp, answers from your knowledge base when it can, routes to the right human when it cannot — and never repeats a question the customer already answered.
Plays nicely with
Capabilities
- Email + chat + WhatsApp triage
- Knowledge-base answers
- Multi-language replies
- Escalation rules to humans
How it works
- 1
Connect your tools
OAuth into the systems the agent reads from and writes to. Standard integrations on Starter, custom on Growth.
- 2
Configure scope & voice
We pin down the agent's job: which signals it acts on, what it can do solo, where it hands back to humans, and how it sounds in your voice.
- 3
Pluriza runs it
Engineers monitor, your team approves the playbook, and the agent runs 24/7 against the credit pool you already have.
Example output
Illustrative — actual outputs adapt to your data, voice, and routing rules.
WhatsApp ticket triage
▸ Customer: "Mi pedido no llegó, ya pasaron 6 días" ▸ Match: Order #4821, status: in transit, ETA today by 8 PM ▸ Reply (es): "Hola Marta — tu pedido está en ruta, llegada estimada hoy antes de las 8 PM. Aquí el tracking: [link]. Si no llega, te respondo apenas levanto el ticket." ▸ Disposition: Auto-resolved · No handoff needed
Pricing
Pay only when the agent runs. $1 = 1000 credits — drawn from your monthly credit pool.
Pricing
Pay as you go
No discount
Pluriza One
Bundle discount35%
Support Agent per run
Cost each time the agent executes
Per 1,000 runs
What a thousand runs give you
≈ 1,000 tickets triaged & answered
Per 10,000 runs
What ten thousand runs give you
≈ 10,000 tickets triaged & answered
Additional costs
Platform usageIncluded
Compute, monitoring, and infrastructure
Token consumption
LLM tokens consumed during the run
Expert hours (optional)
Human review or customization on demand
Customer reviews
4.0
/ 5
6 reviews
- 5
- 4
- 3
- 2
- 1
hopeful_sentinel_68
last monthWorks well — minor tuning needed up front.
loyal_scout_38
8 days agoWorks well — minor tuning needed up front.
candid_planner_15
last monthBest AI tool we deployed this year.
steady_strategist_88
19 days agoPluriza handled the operation end-to-end.
curious_curator_57
last monthSolid integrations, support is responsive.
Frequently asked
- Will it answer in our brand voice?
- Yes. Voice training takes a 30-question style guide plus a sample of past replies. Customers report it sounds like the team, not a chatbot.
- How does it handle escalations?
- You define the escalation rules — sentiment thresholds, refund amounts, certain account flags, free-form keyword triggers. The agent escalates with full context attached so the human starts mid-conversation.
- Can it use our internal docs?
- Yes. We index your knowledge base, internal wiki, and policy docs. The agent can also flag when an answer would benefit from a doc that doesn't exist yet — closing the loop on KB gaps.
Ready to deploy this agent?
Start the 7-day platform trial or talk to us about a custom build.