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Pluriza x Meridian Health Systems
Enterprise AI Platform
End-to-end AI agent deployment for enterprise operations, unifying sales, support, and internal workflows under a single intelligent layer.
Meridian Health Systems
Industry
AI Agents
Services
AI StrategyAgent DevelopmentPlatform Engineering
Year
2025
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Overview
Meridian Health Systems needed a unified platform to manage dozens of specialized AI agents across departments. We designed and built an enterprise-grade orchestration layer that lets non-technical teams deploy, monitor, and iterate on AI agents without writing a single line of code.
The Challenge
1
Fragmented Tooling
Each department had adopted its own AI point-solutions, creating data silos, duplicated costs, and inconsistent customer experiences.
2
Compliance & Governance
Healthcare regulations demanded strict audit trails, role-based access, and the ability to explain every decision an agent makes.
3
Scale & Reliability
The platform needed to handle 50,000+ concurrent sessions with sub-second latency and zero-downtime deployments.
Our Approach
We took a platform-first approach, building a shared foundation that every agent inherits — then layered domain-specific capabilities on top.
1
Discovery & Architecture
Mapped every existing AI workflow, identified redundancies, and designed a microservices architecture with a shared agent runtime.
2
Core Platform Build
Built the orchestration engine, observability layer, and a no-code agent builder with drag-and-drop prompt composition.
3
Agent Migration
Migrated 14 existing agents onto the new platform, improving response quality by re-training on unified, clean datasets.
4
Compliance Module
Added HIPAA-compliant logging, explainability reports, and granular RBAC so compliance teams can audit any interaction.
5
Load Testing & Launch
Ran chaos-engineering tests at 3x expected peak load, then executed a phased rollout across all five business units.
Key Screens
Real-time dashboard showing active agents, throughput, and error rates
Drag-and-drop agent builder with prompt templates and tool connectors
Per-agent analytics with cost tracking and quality scores
HIPAA-compliant audit trail with full conversation replay
Results
14
Agents unified on one platform
62%
Reduction in AI tooling costs
99.97%
Platform uptime
3.2s
Avg. agent response time
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